Retired fixed line services & plans

[Robs01]

Using T-Box, and when I go to view guide there is only info up until Tuesday morning - it is currently Friday.

And I have followed the process for re-powering the modem and T-box - several times!!

I cannot add any new recording for next week and my series that are already setup have now new recording entires for next week.

[johnr]

@granttCan answer this question, He should be here soon

[grantt]

Robs,

Please PM me your account number and I'll take a look.

Cheers
Grant

[Robs01]

Hi Grant,

(removed)

Thanks.

[johnr]

Hi @Robs01 

Grant advised via PM please click on user name to do this, Please do not post personal INFO into the community , including account numbers , mobile numbers

John

[grantt]

Hi

This isn't a T-Box fault.  Its just been traced back to a problem elsewhere and is currently being investigated.

Cheers,
Grant

[Robs01]

Any idea when this is likely to be fixed?? Or should I just ring the help line?

I dont understand what the prob would be as friends who have real SKY dont have this prob and others I know with this repackaged product dont seem to have any probs......

[johnr]

@Robs01  No need to call the help line @grantt  has already advised he is looking into the issue,

It is the weekend I suspect it will be looked into further during business hours

[grantt]

@johnr is correct here.  The team that needs to look at the EPG issue cannot do so until tommorow.  There would be no benefit in calling the call centre (other than to waste your time).

I will post an update here once the issue is resolved.

Cheers,
Grant