Mobile prepay plan expired

New Poster
Posts: 1
Registered: ‎22-12-2017

Mobile prepay plan expired

by GLooney New Poster
Message 1 of 2 (630 Views)

I am a UK resident but have a NZ prepay mobile on which I had a balance of c.NZD30.00.  The plan was due to expire on Dec 19.  I accessed the website on Dec 19 to renew my plan but because of the 13-hours difference between the UK and NZ, I missed the deadline and my balance had been wiped.  Is there any way I can get it reinstated without having to incur a huge phone bill calling NZ customer services from the UK?  Does Vodafone NZ have customer services Live Chat or email?

Community Manager
Posts: 3,144
Registered: ‎02-02-2013

Re: Mobile prepay plan expired

by Community Manager Community Manager
Message 2 of 2 (616 Views)


Drop us an email at with your number and the team will see what can be done.


Product Owner AI & Automated Support
Vodafone New Zealand
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