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usage

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Starter Poster
Posts: 7
Registered: ‎12-08-2019

usage

by melz1 Starter Poster
Message 1 of 16 (450 Views)

Why can I only see calls in the usage and not txts?

Retired Staff
Posts: 21,073
Registered: ‎06-08-2008

Re: usage

by johnr Retired Staff
Message 2 of 16 (447 Views)

@melz1  Are you Prepaid or Postpay customer?

Ex VodafoneNZ staff member 17+ years and if you want real help from real people check out www.geekzone.co.nz
Starter Poster
Posts: 7
Registered: ‎12-08-2019

Re: usage

by melz1 Starter Poster
Message 3 of 16 (444 Views)

postpay

Retired Staff
Posts: 21,073
Registered: ‎06-08-2008

Re: usage

by johnr Retired Staff
Message 4 of 16 (441 Views)

@melz1  Are you using an iPhone by any chance? If Yes then the SMS might be going over imessage and not the VodafoneNZ SMSR

Ex VodafoneNZ staff member 17+ years and if you want real help from real people check out www.geekzone.co.nz
Starter Poster
Posts: 7
Registered: ‎12-08-2019

Re: usage

by melz1 Starter Poster
Message 5 of 16 (437 Views)

i'll check and see if that works. thank you.

Retired Staff
Posts: 21,073
Registered: ‎06-08-2008

Re: usage

by johnr Retired Staff
Message 6 of 16 (435 Views)

@melz1  Your response makes no sense sorry, So I take it you are using an iPhone and the SMS are going over imessage?

Ex VodafoneNZ staff member 17+ years and if you want real help from real people check out www.geekzone.co.nz
Starter Poster
Posts: 7
Registered: ‎12-08-2019

Re: usage

by melz1 Starter Poster
Message 7 of 16 (432 Views)

yes using iphone and it was on imessage. i'll check later on if the txts are showing up in the usage tab

Retired Staff
Posts: 21,073
Registered: ‎06-08-2008

Re: usage

by johnr Retired Staff
Message 8 of 16 (429 Views)

@melz1  Correct so you will need to disable imessage

Ex VodafoneNZ staff member 17+ years and if you want real help from real people check out www.geekzone.co.nz
Starter Poster
Posts: 7
Registered: ‎12-08-2019

Re: usage

by melz1 Starter Poster
Message 9 of 16 (395 Views)

Hi. I've taken off imessage, and still not seeing txts in my usage. any other ideas???

Retired Staff
Posts: 21,073
Registered: ‎06-08-2008

Re: usage

by johnr Retired Staff
Message 10 of 16 (375 Views)

@melz1  Still going via imessage or you have not waited long enough

Ex VodafoneNZ staff member 17+ years and if you want real help from real people check out www.geekzone.co.nz
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