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top up

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Registered: ‎08-07-2019
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top up

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by DeniseHenman Starter Poster
Message 1 of 6 (124 Views)

top up was done on 7 July of $25 as my plan had expired.  I received a tx from Vodafone at 9.52pm on 7 July, that I was All ready to go "you have a fresh load of data, mins and Txt"    I was able to make calls and tx this morning, and now am unable to do so as Vodafone tx and said I have no data left, and on the Vodafone app it states that my plan is on hold??      I had same trouble last month, so what is happening, or what am I doing wrong ?????

 

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Posts: 20,607
Registered: ‎06-08-2008

Re: top up

by Retired Staff johnr Retired Staff
Message 2 of 6 (122 Views)
Did you have an IOU owing at the time of topping up?
Ex VodafoneNZ staff member 17 years 4 days
Posted from Samsung SM-G965F
Starter Poster
Posts: 3
Registered: ‎08-07-2019

Re: top up

by DeniseHenman Starter Poster
Message 3 of 6 (117 Views)

No I didn't have IOU.   Was trying to live chat to Vodafone to sort out, but can't find a phone number for them, or how to live chat !!!   Stumbled on it last month, but cannot remember how

 

Retired Staff
Posts: 20,607
Registered: ‎06-08-2008

Re: top up

by Retired Staff johnr Retired Staff
Message 4 of 6 (121 Views)
Please remove your mobile number from the above post this should not be posted into the community
Ex VodafoneNZ staff member 17 years 4 days
Posted from Samsung SM-G965F
Starter Poster
Posts: 3
Registered: ‎08-07-2019

Re: top up

by DeniseHenman Starter Poster
Message 5 of 6 (118 Views)

Removed number - thanks

Retired Staff
Posts: 20,607
Registered: ‎06-08-2008

Re: top up

by Retired Staff johnr Retired Staff
Message 6 of 6 (100 Views)
777 is the number to call Vodafone from your mobile
Ex VodafoneNZ staff member 17 years 4 days
Posted from Samsung SM-G965F
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