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[solved] Topped up by My Vodafone app/website say my plan is on hold

New Poster
Posts: 1
Registered: ‎19-10-2018

[solved] Topped up by My Vodafone app/website say my plan is on hold

[ Edited ]
by ab123 New Poster
Message 1 of 2 (523 Views)

Hi everyone,

Recently I topped up my plan through the My Vodafone app, but it still says I need to top up and that it's on hold. I tried logging out and logging back in several times, clearing My Vodafone's cache/data, uninstalling and reinstalling the app entirely. It's also the same story through the my vodafone website. I even got the text telling me that my top up was successful, but I dont have any new minutes/data and am on casual rates. What should I do?

Solved. Just had to wait a bit longer.

Retired Staff
Posts: 3,178
Registered: ‎02-02-2013

Re: [solved] Topped up by My Vodafone app/website say my plan is on hold

by MikeHales Retired Staff
Message 2 of 2 (509 Views)

Thanks for the update.

m

Product Owner AI & Automated Support
Vodafone New Zealand
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