Attn Retention team,
OK, last chance to keep me as a customer,
After a plan I had, had reached its conclusion, I chatted to the retention team member, his name was Josh.
We were able to come to an arrangement to continue your service and agreed upon a price that was acceptable.
So, why is my account saying I owe 199.73 this month when I have an agreament to pay 162.80
Last month it was 243.14
You're having a laugh surely?
Considering I've been stuck on hold for ages, maybe a public message may encourage a response?