my account

New Poster
Posts: 1
Registered: ‎05-04-2019

my account

by KerryTreymane New Poster
Message 1 of 1 (312 Views)

Attn Retention team,


OK, last chance to keep me as a customer,

After a plan I had, had reached its conclusion, I chatted to the retention team member, his name was Josh.

We were able to come to an arrangement to continue your service and agreed upon a price that was acceptable.


So, why is my account saying I owe 199.73 this month when I have an agreament to pay 162.80

Last month it was 243.14


You're having a laugh surely?


Considering I've been stuck on hold for ages, maybe a public message may encourage a response?

  • 0 Replies
  • 1y ago
  • 0 Kudos
  • 1 Contributor