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how to enabled 4g lte

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Registered: ‎18-07-2019
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how to enabled 4g lte

by zzz Starter Poster
Message 1 of 7 (1,423 Views)

I buy vodafone prepay 4g sim card and activted,but only use 3g network,can't log in 4G network, why?

My phone support 4G lte and APN is right.

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Posts: 21,155
Registered: ‎06-08-2008

Re: how to enabled 4g lte

[ Edited ]
by johnr Retired Staff
Message 2 of 7 (1,419 Views)

@zzz Where did you obtain your handset from and what APN are you using?

 

Saying your phone supports 4G / LTE does not mean it supports the bands used in New Zealand if you imported the handset

Ex VodafoneNZ staff member 17+ years and if you want real help from real people check out www.geekzone.co.nz
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Registered: ‎18-07-2019

Re: how to enabled 4g lte

by zzz Starter Poster
Message 3 of 7 (1,407 Views)

My phone support 4g LTE band 3, it can be connect with spark, skinny, warehouse mobile 4G network. It doesn't work with vodafone ? 

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Re: how to enabled 4g lte

by johnr Retired Staff
Message 4 of 7 (1,393 Views)
@zzz As above what APN are you using?

VodafoneNZ and 2degrees, SparkNZ use a number of bands for 4G does your handset support band 28 as well?

The APN should just be set to ' vodafone ' not ' www.vodafone.net.nz '
Ex VodafoneNZ staff member 17+ years and if you want real help from real people check out www.geekzone.co.nz
Posted from Samsung SM-G965F
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Posts: 21,155
Registered: ‎06-08-2008

Re: how to enabled 4g lte

by johnr Retired Staff
Message 5 of 7 (1,391 Views)
If 4G is still not working then you need to contact VodafoneNZ and ask them to check if 4G is provisioned correctly on your mobile number on the HLR / HSS / CSDB
Ex VodafoneNZ staff member 17+ years and if you want real help from real people check out www.geekzone.co.nz
Posted from Samsung SM-G965F
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Registered: ‎18-07-2019

Re: how to enabled 4g lte

by zzz Starter Poster
Message 6 of 7 (1,372 Views)

 "4G is provisioned correctly on your mobile number on the HLR / HSS / CSDB", that's point, I find other persons have same problem. Can I do myself ? Send message or use vodafone app to correctly on phone number on the HLR / HSS / CSDB

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Posts: 21,155
Registered: ‎06-08-2008

Re: how to enabled 4g lte

by johnr Retired Staff
Message 7 of 7 (1,338 Views)
This needs to be checked on VodafoneNZ side
Ex VodafoneNZ staff member 17+ years and if you want real help from real people check out www.geekzone.co.nz
Posted from Samsung SM-G965F
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