My Vodafone

[zzz]

I buy vodafone prepay 4g sim card and activted，but only use 3g network，can't log in 4G network， why？

My phone support 4G lte and APN is right.

[johnr]

@zzz Where did you obtain your handset from and what APN are you using?

Saying your phone supports 4G / LTE does not mean it supports the bands used in New Zealand if you imported the handset

[zzz]

My phone support 4g LTE band 3, it can be connect with spark, skinny, warehouse mobile 4G network. It doesn't work with vodafone ? 

[johnr]

@zzz As above what APN are you using?

VodafoneNZ and 2degrees, SparkNZ use a number of bands for 4G does your handset support band 28 as well?

The APN should just be set to ' vodafone ' not ' www.vodafone.net.nz '

[johnr]

If 4G is still not working then you need to contact VodafoneNZ and ask them to check if 4G is provisioned correctly on your mobile number on the HLR / HSS / CSDB

[zzz · Accepted solution]

 "4G is provisioned correctly on your mobile number on the HLR / HSS / CSDB", that's point, I find other persons have same problem. Can I do myself ? Send message or use vodafone app to correctly on phone number on the HLR / HSS / CSDB

[johnr]

This needs to be checked on VodafoneNZ side