02-02-2019 11:29 AM
Thank you for sending me a package of Vodafone Rewards for being a loyal customer.
For some reason, this was sent to an address I don't use and I have looked everywhere online to try and change my postal address to the correct address. I cannot find anywhere to do this. It is the postal address for my On Account mobile.
Can someone help please?
02-02-2019 11:54 AM
Please give us a call on 0800 800 021 and we can tackle the change on that call.
03-02-2019 12:09 PM
Thanks for the prompt reply Mike!
So basically, there is nowhere for me to change my postal address online? I have to phone someone? If this is the case, I am gobsmacked.
It is not that I refuse to phone, but I prefer doing simple this like this online as when you 'talk' to someone with things like addresses, there is room for spelling mistakes etc. And it just takes up more time on the whole (for Vodafone resources and for me).
Surely you would agree that something as basic as a postal address change should be offered to customers online?
03-02-2019 03:13 PM
I do agree and it's something I'm actively working on but for now it's a phone thing.
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