Reply

Where can I change my postal address online?

Highlighted
Starter Poster
Posts: 4
Registered: ‎08-12-2009

Where can I change my postal address online?

by debbiem Starter Poster
Message 1 of 8 (877 Views)

Hi Vodafone

 

Thank you for sending me a package of Vodafone Rewards for being a loyal customer.

 

For some reason, this was sent to an address I don't use and I have looked everywhere online to try and change my postal address to the correct address.  I cannot find anywhere to do this.  It is the postal address for my On Account mobile.

 

Can someone help please?

 

Many thanks.

Highlighted
Retired Staff
Posts: 3,178
Registered: ‎02-02-2013

Re: Where can I change my postal address online?

by MikeHales Retired Staff
Message 2 of 8 (872 Views)

@debbiem

 

Please give us a call on 0800 800 021 and we can tackle the change on that call.

 

Cheers

 

m

Product Owner AI & Automated Support
Vodafone New Zealand
Highlighted
Starter Poster
Posts: 4
Registered: ‎08-12-2009

Re: Where can I change my postal address online?

by debbiem Starter Poster
Message 3 of 8 (866 Views)

Thanks for the prompt reply Mike!

 

So basically, there is nowhere for me to change my postal address online?  I have to phone someone?  If this is the case, I am gobsmacked.

 

It is not that I refuse to phone, but I prefer doing simple this like this online as when you 'talk' to someone with things like addresses, there is room for spelling mistakes etc.  And it just takes up more time on the whole (for Vodafone resources and for me).

 

Surely you would agree that something as basic as a postal address change should be offered to customers online?  

Highlighted
Retired Staff
Posts: 3,178
Registered: ‎02-02-2013

Re: Where can I change my postal address online?

by MikeHales Retired Staff
Message 4 of 8 (851 Views)

@debbiem

 

I do agree and it's something I'm actively working on but for now it's a phone thing.

 

m

Product Owner AI & Automated Support
Vodafone New Zealand
Highlighted
Starter Poster
Posts: 4
Registered: ‎08-12-2009

Re: Where can I change my postal address online?

by debbiem Starter Poster
Message 5 of 8 (848 Views)

Thank you Mike.

 

I will phone.

 

Really appreciate your replies.  Best of luck getting this implemented!!!!!

Highlighted
Starter Poster
Posts: 2
Registered: ‎17-05-2020

Re: Where can I change my postal address online?

by Robrecht Starter Poster
Message 6 of 8 (191 Views)

A year later and postal address can still not be changed online !?

Highlighted
Business Ninja Adept
Posts: 2,101
Registered: ‎30-09-2014

Re: Where can I change my postal address online?

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 7 of 8 (182 Views)

The postal / billing address can be updated in "My Vodafone"

 

Log into Your Account

Hover over "Account Settings" in the top right

Click on " Billing Settings"

Under the "Bill Delivery Method" heading, click "Edit" and you can update the postal address.


Best Regards,
Sebastian

NOC Engineer | Vodafone NZ
Highlighted
Starter Poster
Posts: 2
Registered: ‎17-05-2020

Re: Where can I change my postal address online?

by Robrecht Starter Poster
Message 8 of 8 (179 Views)

Thanks

Stats
  • 7 Replies
  • 1y ago
  • 878 Views
  • 1 Kudo
  • 4 Contributors