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Where can I change my postal address online?

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Starter Poster
Posts: 4
Registered: ‎08-12-2009

Where can I change my postal address online?

by debbiem Starter Poster
Message 1 of 5 (124 Views)

Hi Vodafone

 

Thank you for sending me a package of Vodafone Rewards for being a loyal customer.

 

For some reason, this was sent to an address I don't use and I have looked everywhere online to try and change my postal address to the correct address.  I cannot find anywhere to do this.  It is the postal address for my On Account mobile.

 

Can someone help please?

 

Many thanks.

Community Manager
Posts: 3,144
Registered: ‎02-02-2013

Re: Where can I change my postal address online?

by Community Manager Community Manager
Message 2 of 5 (119 Views)

@debbiem

 

Please give us a call on 0800 800 021 and we can tackle the change on that call.

 

Cheers

 

m

Product Owner AI & Automated Support
Vodafone New Zealand
Starter Poster
Posts: 4
Registered: ‎08-12-2009

Re: Where can I change my postal address online?

by debbiem Starter Poster
Message 3 of 5 (113 Views)

Thanks for the prompt reply Mike!

 

So basically, there is nowhere for me to change my postal address online?  I have to phone someone?  If this is the case, I am gobsmacked.

 

It is not that I refuse to phone, but I prefer doing simple this like this online as when you 'talk' to someone with things like addresses, there is room for spelling mistakes etc.  And it just takes up more time on the whole (for Vodafone resources and for me).

 

Surely you would agree that something as basic as a postal address change should be offered to customers online?  

Community Manager
Posts: 3,144
Registered: ‎02-02-2013

Re: Where can I change my postal address online?

by Community Manager Community Manager
Message 4 of 5 (98 Views)

@debbiem

 

I do agree and it's something I'm actively working on but for now it's a phone thing.

 

m

Product Owner AI & Automated Support
Vodafone New Zealand
Starter Poster
Posts: 4
Registered: ‎08-12-2009

Re: Where can I change my postal address online?

by debbiem Starter Poster
Message 5 of 5 (95 Views)

Thank you Mike.

 

I will phone.

 

Really appreciate your replies.  Best of luck getting this implemented!!!!!

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