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Vodafone landline not working

Starter Poster
Posts: 8
Registered: ‎26-09-2017

Re: Vodafone landline not working

by LynMoore Starter Poster
Message 11 of 15 (802 Views)

Could you please confirm that a credit will show on our next account for the time that our phone wasn't working. Thanks.

Community Manager
Community Manager
Posts: 1,520
Registered: ‎01-03-2012

Re: Vodafone landline not working

by Community Manager Community Manager
Message 12 of 15 (798 Views)

Hi @LynMoore - is it best to speak to one of our billing people about this. I don't think we will be able to credit you for a network issue that is outside of our control, but they may be able to help in some way.

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Starter Poster
Posts: 8
Registered: ‎26-09-2017

Re: Vodafone landline not working

by LynMoore Starter Poster
Message 13 of 15 (796 Views)

Can you please do this on my behalf as I have no voice? Thanks.

Community Manager
Community Manager
Posts: 1,520
Registered: ‎01-03-2012

Re: Vodafone landline not working

by Community Manager Community Manager
Message 14 of 15 (764 Views)

Hi @LynMoore - I can ask the Billing team to look into it, but they will very likely need to speak to you. Is there someone else they could perhaps contact and speak with on your behalf? Please click on my name and send me a private message with your nominated contact's name and phone number and I will ask someone to get in touch. Thanks!

New Poster
Posts: 1
Registered: ‎29-11-2017

Re: Vodafone landline not working

by AnthonyDavidCharlesPayne New Poster
Message 15 of 15 (541 Views)

Old connection. Down since upgrade. Trying to connect with mobile is constantly cut off.

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