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VF Plan change + Cust Svc help

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Starter Poster
Posts: 10
Registered: ‎26-02-2016

VF Plan change + Cust Svc help

by -hook- Starter Poster
Message 1 of 3 (113 Views)
Hello VF 29/10 Rang VF to initiate plan change. Old - VDSL, Home Phone, limited data New - HFC, Home Phone, Unlim data Requested afternoon time. Agreed plan and cost. 30/10 Email advising date and time of visit. AM visit planned. 31/10 Rang VF and said it was afternoon visit that was asked. 1/11 Email advising change to date and time AM visit still planned. 1/11 Spent another hour on call to VF. Asked for afternoon visit, Yes will action. 2/11 VF ring, we have asked for 6pm visit but tech side only work to 4.30pm Holding violent anger in, said I wanted afternoon time not evening. I live in this country so know when technical people work. Foreign accented people do not have a clue and do their own thing when they have hung up. Long term customer and now looking at switch to other provider. Any thoughts as to who can be better or worse but have help team in this Country or speak English as first language.
Retired Staff
Posts: 21,085
Registered: ‎06-08-2008

Re: VF Plan change + Cust Svc help

by johnr Retired Staff
Message 2 of 3 (110 Views)

@-hook-  The only provider than you can connect to with HFC is Vodafone, Email jason (dot) paris (at) vodafone (dot) com

 

Jason is the CEO and very good at getting things sorted ASAP

Ex VodafoneNZ staff member 17+ years and if you want real help from real people check out www.geekzone.co.nz
Retired Staff
Posts: 21,085
Registered: ‎06-08-2008

Re: VF Plan change + Cust Svc help

by johnr Retired Staff
Message 3 of 3 (108 Views)

@-hook-  Further to this moving from VDSL to HFC is far more than a plan change!

Ex VodafoneNZ staff member 17+ years and if you want real help from real people check out www.geekzone.co.nz
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