My Vodafone

[Probie]

Hey guys,

So I have 2 phones on my "my vodafone:" and one is my sisters, so why is it that she has unlimited calling on her prepaid, yet I don't?  Yet both are on the same login.

[sebastianbd]

The fact that you manage the two prepay mobiles in the same My Vodafone login, does not mean the mobiles will be on the same plan.

If you want to change your mobile's plan to a MyFlex plan, with unlimited calling you can do this in MyVodafone : https://www.vodafone.co.nz/prepay/

[Probie]

Hey,

I never said it was the same I actually asked why don't I have that option as well? 

I know how to change it I just don't have that option.  If I did I wouldn't be here asking about it.

[sebastianbd]

What prepay plan are you on?

[Probie]

Hey,

Both phones are on Flexi.

[sebastianbd]

Hi

There are two different Prepay rate plans which are 'Flexi' (Where you can customise your plan with which entitlements minutes / txts / data you want)

Vodafone MyFlex Prepay - this plan has the option to configure Unlimited Calling Minutes

Vodafone Mates Prepay - this plan has a maximum 500 mins calling to configure

If you don't have the option to select Unlimited Calling, it's possible you are on the "Mates" prepay instead of "MyFlex"

[Probie]

Hey,

I just noticed that I am on mates when I am supposed to be on flexi, how did that change?

Is there a way that you can put me back to the Flexi, and let me keep my minutes etc that I got last night?

[sebastianbd]

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@Probie wrote:

Hey,

I just noticed that I am on mates when I am supposed to be on flexi, how did that change?

Is there a way that you can put me back to the Flexi, and let me keep my minutes etc that I got last night?

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I could investigate how it had changed but I will need your mobile number and look in our system.

It would not be possible to move you to MyFlex and retain your existing plan / entitlements, they would be lost in the switch. I would suggest before your next plan renewal / top up, you change to the MyFlex plan you want to move to, and then top up / renew etc.

[Probie]

Hey,

So can I change that myself?  If so how?

[sebastianbd · Accepted solution]

If you are already on Vodafone Mates or My Flex Prepay, you are unable to change to a different plan through My Vodafone.

So you would need to contact Customer Services and ask them to move you to My Flex before you do your next renewal / top up.