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Service status = broken?

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Registered: ‎10-06-2010
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Service status = broken?

[ Edited ]
by Frequent Poster Mulder Frequent Poster
Message 1 of 9 (2,273 Views)
Whats up? My Vodafone app hasnt been refreshed since 12 feb; signing in on the web just creates a new empty account (?!?)

Whats up vodafone?

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Contributor
Posts: 61
Registered: ‎06-10-2015

Re: Service status = broken?

by Contributor causality Contributor
Message 2 of 9 (2,265 Views)

Definetly something broken.

 

Although, I can sign into app and get something, I'm receiving a message at the top of the app saying some of the account content is missing.

 

And now, as I went to check on the app again and it's just all RED, everything is Red, nothing but Red.

 

Closing is and opening it again it loads... OK.

 

If I scroll down to refresh, it  t a k e s  f o r e v e r  t o  r e f r e s h... Sorry fell asleep!

 

Using Vodafone Android app 3.3.1 on Android OS 7

 

Retired Staff
Posts: 3,178
Registered: ‎01-02-2013

Re: Service status = broken?

by Retired Staff MikeHales Retired Staff
Message 3 of 9 (2,259 Views)

@causality@Mulder

 

Apologies, there is currently an outage with My Vodafone - sorry.

 

m

Product Owner AI & Automated Support
Vodafone New Zealand
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Posts: 61
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Re: Service status = broken?

by Contributor causality Contributor
Message 4 of 9 (2,175 Views)

Broken again

 

App is just all red after Voda logo appears and online My Vodafone loads only as far as displaying phone numbers while the rest is just refreshing only.

 

So either down or is Voda updating this today?

 

New Poster
Posts: 1
Registered: ‎25-02-2018

Re: Service status = broken?

by JaneyHelenHotere New Poster
Message 5 of 9 (2,179 Views)

Hi my cellphone is trying to register a new Red Share number to add on to my account408214343.

my 4 red share numbers are Peter-02102635351.Janey -02102831325.

Joseph-02102280864. and new add on Rosaria-021239152.

Retired Staff
Posts: 3,178
Registered: ‎01-02-2013

Re: Service status = broken?

by Retired Staff MikeHales Retired Staff
Message 6 of 9 (2,169 Views)
Android or iOS? IOS working for me
Product Owner AI & Automated Support
Vodafone New Zealand
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Posts: 61
Registered: ‎06-10-2015

Re: Service status = broken?

by Contributor causality Contributor
Message 7 of 9 (2,166 Views)

Android is broken.

 

So is the My Vodafone when I logged into it via Chrome on laptop.

 

 

Retired Staff
Posts: 3,178
Registered: ‎01-02-2013

Re: Service status = broken?

by Retired Staff MikeHales Retired Staff
Message 8 of 9 (2,161 Views)
Thanks for info, will raise with my VF team
Product Owner AI & Automated Support
Vodafone New Zealand
Posted from Apple iPhone
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Posts: 61
Registered: ‎06-10-2015

Re: Service status = broken?

by Contributor causality Contributor
Message 9 of 9 (2,108 Views)

Working now

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