Reply

Rural broadband not working after 6pm

Highlighted
Starter Poster
Posts: 6
Registered: ‎03-02-2018

Rural broadband not working after 6pm

by TracyNicholsMarcy Starter Poster
Message 1 of 10 (298 Views)

Hi, i have been on rural broadband for several years and seem to have periods where we have no access in the evenings. This is happening again and has been for a couple of months which is problematic as my partner and I are self employed and often need to emails in the evenings. And i may as well cancel my netflix subscription! Any thoughts?

 

Tracy

Highlighted
Expert Contributor
Posts: 500
Registered: ‎24-08-2008

Re: Rural broadband not working after 6pm

by Expert Contributor Expert Contributor
Message 2 of 10 (294 Views)
What part of the country? Do you have an external antenna? Is modem on 3G or 4G?
Posted from Generic Android 2.0
Highlighted
Retired Staff
Posts: 21,149
Registered: ‎06-08-2008

Re: Rural broadband not working after 6pm

by johnr Retired Staff
Message 3 of 10 (285 Views)

@TracyNicholsMarcy  You need to provide more information but sounds like over loading of the serving cell

Ex VodafoneNZ staff member 17+ years and if you want real help from real people check out www.geekzone.co.nz
Highlighted
Starter Poster
Posts: 6
Registered: ‎03-02-2018

Re: Rural broadband not working after 6pm

by TracyNicholsMarcy Starter Poster
Message 4 of 10 (273 Views)

Yes external antenna, we are in Northland, 25 minutes West of Whangarei

Highlighted
Retired Staff
Posts: 21,149
Registered: ‎06-08-2008

Re: Rural broadband not working after 6pm

by johnr Retired Staff
Message 5 of 10 (268 Views)
Is it a 4G unit?
Ex VodafoneNZ staff member 17+ years and if you want real help from real people check out www.geekzone.co.nz
Posted from Samsung SM-G965F
Highlighted
Starter Poster
Posts: 6
Registered: ‎03-02-2018

Re: Rural broadband not working after 6pm

by TracyNicholsMarcy Starter Poster
Message 6 of 10 (252 Views)

No its 3G

Highlighted
Retired Staff
Posts: 21,149
Registered: ‎06-08-2008

Re: Rural broadband not working after 6pm

by johnr Retired Staff
Message 7 of 10 (246 Views)
What model modem is it?
Ex VodafoneNZ staff member 17+ years and if you want real help from real people check out www.geekzone.co.nz
Posted from Samsung SM-G965F
Highlighted
Starter Poster
Posts: 6
Registered: ‎03-02-2018

Re: Rural broadband not working after 6pm

by TracyNicholsMarcy Starter Poster
Message 8 of 10 (241 Views)

B3000

Highlighted
Retired Staff
Posts: 21,149
Registered: ‎06-08-2008

Re: Rural broadband not working after 6pm

by johnr Retired Staff
Message 9 of 10 (238 Views)

@TracyNicholsMarcy  @coffeebaron  I am sure that is 4G

 

Have you locked the modem to 3G only?

Ex VodafoneNZ staff member 17+ years and if you want real help from real people check out www.geekzone.co.nz
Highlighted
Ninja Adept
Posts: 1,070
Registered: ‎20-08-2008

Re: Rural broadband not working after 6pm

by Ninja Adept Ninja Adept Ninja Adept
Message 10 of 10 (237 Views)

Hi there. B300 is 3 generations old.

We've had B315 since then (4G modem certain bands) and current gen is B525 (supports all 4G frequencies + VOLTE).

 

I would very much recommend calling contact centre or visiting a store to replace this one. You'll get a far better experience!

Stats
  • 9 Replies
  • 12w ago
  • 299 Views
  • 0 Kudos
  • 4 Contributors