25-01-2018 10:22 AM
Generally the answer is no, but if you've used a credit card or voucher then naturally they act as proof of purchase. You will get a TXT confirming theTop Up.
19-11-2018 05:24 PM
Can you confirm you refuse to issue a tax invoice for a top-up?
I think it is illegal and even if not that is such a poor practice I am leaving Vodafone unless I can get my tax invoices for the last year.
07-02-2019 05:19 PM
*bump* I have the same question. I wanted a tax invoice for my Vodafone Prepay Mobile account for the last financial year. I spoke to "Myra" on Vodafone Live Chat and was told "Yes, just go into your nearest Vodafone store, produce ID, and they will print off a tax receipt for you." When I went into the Vodafone store I got a blank stare followed by "No, sorry, that's not possible, we don't do tax invoices for Prepay mobile". When I suggested that surely plenty of businesspeople would want such invoices for tax purposes, the assistant said "No, I've never been asked for a prepay receipt before."
07-02-2019 05:37 PM
If you want invoices you need to be on a on account connection not prepay.
That's not what Myra the Chat Support person told me. And as the previous poster asked, it is even legal for a business to refuse to issue a GST invoice to a customer?
07-02-2019 06:21 PM - edited 07-02-2019 06:21 PM
I’m sure no prepay provider would provide this service most likely due to majority of people that would need this would already be on an account plan.
08-02-2019 06:36 PM
The sale of a Prepay Top Up is not a supply for GST purposes. For this reason, we are not able to issue Tax Invoices to our customers when they purchase a Prepay Top Up.
We do not issue Tax Invoices for a supply of $50 or less to our Prepay customers (it is not required by the GST Act).
Because we are not able to issue a Tax Invoice for the sale of a Top Up, you are instead issued with a receipt for the Top Up amount (you do not need to have a Tax Invoice to claim GST for supplies of $50 or less).
The supply for GST purposes only occurs when you use your Top Up credit of $50 or more (including GST) on the following:
A GST invoice will not be issued to our Prepay customers in any other circumstances.
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