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Overcharged for Fibre

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Starter Poster
Posts: 3
Registered: ‎27-01-2020
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Overcharged for Fibre

by SvenErikSundin Starter Poster
Message 1 of 3 (296 Views)

Hi,

 

I have been overcharged on my account after switching to Fibre 100.

The deal was this:

Capture.JPG

Yet I have been charged:

- $79.87 (excl GST) for Unlimited - Fibre 100

- 2 x $13 for Model Postal Fee (One modem was sent to the wrong address by Vodafone, but still charged Postal Fee)

- $129.56 for Vodafone Ultra Hub.

 

How does this make any sense?

 

Please resolve this ASAP.

 

Cheers,

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Staff
Posts: 15
Registered: ‎27-03-2020

Re: Overcharged for Fibre

by Staff jwiech Staff
Message 2 of 3 (284 Views)

Hi SvenErikSundin             

 

Please send me a private message with your account number by clicking my username and I am happy to look into this for you.

 

Regards

 

Josh

Vodafone

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Starter Poster
Posts: 3
Registered: ‎27-01-2020

Re: Overcharged for Fibre

by SvenErikSundin Starter Poster
Message 3 of 3 (270 Views)

Thanks Josh,

 

Superfast turnaround to fix this error.

And it beats spending hours on end on the phone.

 

Cheers,

Sven

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