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Myvodafone login

Regular Poster
Posts: 21
Registered: ‎23-07-2010
Accepted Solution

Myvodafone login

by Regular Poster maigret Regular Poster
Message 1 of 8 (932 Views)

Just had an hour on the phone trying to connect to myvodafone.

The lady was very helpful but no amount of reseting passwords would allow me to get past the login page.

"Username or password incorrect."

She was able to login so I tried Chromium rather than Firefox and it worked.

Rechecked with Firefox. Definitely will not work.

Opera and Chromium will work fine

Firefox just had update to ver74.0 so some compatibility issue there.

Give the Help desk a heads up to try a different browser if there are login issues.

Regular Poster
Posts: 21
Registered: ‎23-07-2010

Re: Myvodafone login

by Regular Poster maigret Regular Poster
Message 2 of 8 (856 Views)

Just tried to login with Firefox and no luck. (my preferred browser)

Remembered this issue and Chromium worked fine.

So Firefox compatibility issue still a problem

Business Ninja Adept
Posts: 2,138
Registered: ‎30-09-2014

Re: Myvodafone login

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 3 of 8 (848 Views)

Have you cleared the browser Cookies and Cache?

 

Have you tried a "Private Browsing" Window in Firefox (To show wether it is an issue with cached data etc)

NOC Engineer | Vodafone NZ
Business Ninja Adept
Posts: 2,138
Registered: ‎30-09-2014

Re: Myvodafone login

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 4 of 8 (847 Views)

I have logged into my "My Vodafone" in Firefox for years without any issues.

NOC Engineer | Vodafone NZ
Regular Poster
Posts: 21
Registered: ‎23-07-2010

Re: Myvodafone login

by Regular Poster maigret Regular Poster
Message 5 of 8 (845 Views)

Yes I can login with a private window

Regular Poster
Posts: 21
Registered: ‎23-07-2010

Re: Myvodafone login

by Regular Poster maigret Regular Poster
Message 6 of 8 (844 Views)

Following these instructions resolved the situation.

 

https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

Business Ninja Adept
Posts: 2,138
Registered: ‎30-09-2014

Re: Myvodafone login

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 7 of 8 (842 Views)

Great Smiley Happy Glad to hear it's sorted for you now.

NOC Engineer | Vodafone NZ
Regular Poster
Posts: 21
Registered: ‎23-07-2010

Re: Myvodafone login

by Regular Poster maigret Regular Poster
Message 8 of 8 (840 Views)

A useful thread in case someone has the same problem. Thanks for your help.

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