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My Vodafone - Locked out of account

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Posts: 4
Registered: ‎31-05-2018

My Vodafone - Locked out of account

by BillyElliot Starter Poster
Message 1 of 4 (152 Views)

Hi,

 

I am locked out of My Vodafone account. When I try to log in I get this nonsense:

 

Oops!

Your account has been locked. Call us on 0800 800 021 so we can get you sorted.

 

I tried ringing this number and it's never answered. Can you please unlock my account?

 

Thank you

Retired Staff
Posts: 21,085
Registered: ‎06-08-2008

Re: My Vodafone - Locked out of account

by johnr Retired Staff
Message 2 of 4 (145 Views)
Nope you need to call
Ex VodafoneNZ staff member 17+ years and if you want real help from real people check out www.geekzone.co.nz
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Starter Poster
Posts: 4
Registered: ‎31-05-2018

Re: My Vodafone - Locked out of account

by BillyElliot Starter Poster
Message 3 of 4 (140 Views)

@johnr wrote:
Nope you need to call

If you read the original post you would see that I tried that. In fact I tried on many occasions, spent ages on hold and no answer. I guess this is typical of Vodafone 'customer service'. Time to find a new provider me thinks

Retired Staff
Posts: 21,085
Registered: ‎06-08-2008

Re: My Vodafone - Locked out of account

[ Edited ]
by johnr Retired Staff
Message 4 of 4 (135 Views)

@BillyElliot  I just called and got thru in seconds so what are you doing wrong?

 

FYI I don't work for Vodafone this is a public forum

Ex VodafoneNZ staff member 17+ years and if you want real help from real people check out www.geekzone.co.nz
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