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My Vodafone App Login lost

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Posts: 2
Registered: ‎25-10-2018

My Vodafone App Login lost

by 0211330839 Starter Poster
Message 1 of 3 (580 Views)

I have lost access to my vodafone app after switching to prepay. Consequently I cannot pay my last bill as i had been. Can i get access restored?

Posted from Lenovo TB-X704F
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Posts: 3,178
Registered: ‎01-02-2013

Re: My Vodafone App Login lost

by Retired Staff MikeHales Retired Staff
Message 2 of 3 (550 Views)

@0211330839

You can pay your final bill online, for My Vodafone, give us a quick call on 777 and we can restore the app on that call.

Cheers

m

Product Owner AI & Automated Support
Vodafone New Zealand
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Posts: 2
Registered: ‎25-10-2018

Re: My Vodafone App Login lost

[ Edited ]
by 0211330839 Starter Poster
Message 3 of 3 (511 Views)

I have tried pay online and the reply I get is "this is not a valid on account mobile number". I am also overseas at the moment and trying to avoid putting my sim in the phone as I am told I will them have to pay $5 a day for roaming. I'm trying to get this sorted as the bill states I will be charged a late fee when the total amount shown that I currently owe is on 99 cents. 

I'm not sure what's going on as it used to be easy,  just pay with my Vodafone App and that was it. 

Appreciate your assistance.

Screenshot_2018-10-31-07-22-32-496.jpeg

Posted from Lenovo TB-X704F
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