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Moved house & changed ownership of account - no update from Vodafone

Starter Poster
Posts: 9
Registered: ‎06-10-2018

Moved house & changed ownership of account - no update from Vodafone

by Outrageousfan Starter Poster
Message 1 of 6 (878 Views)

Hi Vodafone

 

I have moved house & completed the documentation to change the billing into my name.  I have had no further correspondense from you and would like to know what is going on please.

Will the account number remain the same etc etc.

 

Appreciate someone contacting me.

 

Cheers

Retired Staff
Posts: 3,178
Registered: ‎02-02-2013

Re: Moved house & changed ownership of account - no update from Vodafone

by MikeHales Retired Staff
Message 2 of 6 (829 Views)

@Outrageousfan

Thanks for your post, when did you complete the changeover i.e. send in the dox?
Cheers

m

Product Owner AI & Automated Support
Vodafone New Zealand
Starter Poster
Posts: 9
Registered: ‎06-10-2018

Re: Moved house & changed ownership of account - no update from Vodafone

by Outrageousfan Starter Poster
Message 3 of 6 (823 Views)
Hi Mike. Doc's were sent in around 29/30 Oct. Last correspondence I had was to do with a credit check notification early Nov. Received bill today, still in old partners name. Also I haven't been able to get a phone to work since moving in...
Posted from Vodafone VFD 700
Starter Poster
Posts: 9
Registered: ‎06-10-2018

Re: Moved house & changed ownership of account - no update from Vodafone

by Outrageousfan Starter Poster
Message 4 of 6 (641 Views)

@MikeHales LANDLINE IS STILL NOT WORKING...... Have a new account in my name - not the change of name as requested.  Paid final bill as per instructions and now have an email showing that the old account is in cresdit - need to arrange to transfer this to the new account which was set up. (Had just requested a name change).

 

 

Retired Staff
Posts: 3,178
Registered: ‎02-02-2013

Re: Moved house & changed ownership of account - no update from Vodafone

by MikeHales Retired Staff
Message 5 of 6 (636 Views)

@Outrageousfan

Sorry about this, should not be so hard!

What kind of connection do you have? VDSL or fibre etc?
Cheers

m

Product Owner AI & Automated Support
Vodafone New Zealand
Retired Staff
Posts: 3,178
Registered: ‎02-02-2013

Re: Moved house & changed ownership of account - no update from Vodafone

by MikeHales Retired Staff
Message 6 of 6 (633 Views)

Also, could you message me, click on my name, with old/new account numbers and the name you want on the account.

Thanks

m

Product Owner AI & Automated Support
Vodafone New Zealand
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