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Lost data and minutes

Regular Poster
Posts: 16
Registered: ‎10-06-2014

Lost data and minutes

[ Edited ]
by Regular Poster PhilDNZ Regular Poster
Message 1 of 3 (802 Views)

 

Question: Has anyone else been able to link to anything on the Vodafone website at the first, second or third go?

It feels like it has been bug-fixed and bolted onto so many times in the recent past that it has become what we in the Information Systems industry would call "spaghetti code". The problem with spaghetti code is that every bug fix creates further bugs, or what we would humorously refer to as "unplanned enhancements" .

I first posted a grumble about Carry-Overs when Vodafone changed from Prepay 19 to Prepay 18 when it appeard that mine (and my wife's) considerable Carry-over data and minutes had been nobbled. It turned out that they had in fact been shifted to "Add-ons" and I updated my post accordingly.

Was it an "unplanned enhancement"?
Well maybe, but what I didn't mention at the time was that Add-Ons appear to have a drop-dead date facility but simple Carry-overs did not. The fact is that now our stash of Carry-over data and minutes (that we mistakenly thought was permanently ours if we continued to pre-pay on time) has been arbitrarily bumped off with a 12-month stay of execution. Mmm, but I digress.

 

On to my latest grumble (or "unplanned enhancement?").
I recently topped up our mobile phones and it now appears that mine and my wife's Carry-Over / Add-Ons (several gigabytes and several thousand minutes) have disappeared altogether.
To be clear the 'My Vodafone' Account Summary suggests that the whole lot were consumed last month.
However, since I haven't as yet been able to  find any breakdown of that supposed usage, past experience suggests a bug here but I stand to be corrected.

 

We've reached decision time again in my household, so any help from any quarter would be welcome.

 

Regards,

Phil Drane

 

New Poster
Posts: 1
Registered: ‎26-03-2019

Re: Lost data and minutes

by celticangel New Poster
Message 2 of 3 (303 Views)

I have also been subject to a disappearing 7+GB of data and at least 1200 minutes.I rang vodafone and was told that it would show soon as my other minutes ran out?? Not satisfied I rang again today and had a lengthy conversationby text with an agent that gave me 3 different reasons in the same conversation, the last one being that it all "ran out" after 12 months. News to me I thought they were mine to keep as long as I paid on time.I told him I felt ripped off and misled at which time he/she told me they couldnt do anything to help me. Have a nice day and keep smiling....believe me I'm not smiling.I am at least more enlightened now as I've come on this site and found that a new plan has been put into place (without my consent or knowledge) and my minutes and data have been gobbled up in the process of the changeover. I am not a happy customer!

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New Poster
Posts: 1
Registered: ‎27-03-2019

Re: Lost data and minutes

by marioecai New Poster
Message 3 of 3 (267 Views)

I've been facing similar issue. It might be the right time to move to other provider.

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