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Interest Free payments and the way the system is configured to add this

Expert Contributor
Posts: 729
Registered: ‎21-05-2015

Interest Free payments and the way the system is configured to add this

[ Edited ]
by Expert Contributor Expert Contributor
Message 1 of 5 (852 Views)

Hi Team

 

 

Currenly to add a interest free payment you pretty much have to re do the entire plan like for me I get a $10 discount every month and if I try and get a phone on interest free payments online I loose that discount the only way to do it without lossing it is via Retention. is there plans to make adding the interest free payments not affect plan and addons?

 

Thanks

 

~ Chris

Retired Staff
Posts: 3,178
Registered: ‎01-02-2013

Re: Interest Free payments and the way the system is configured to add this

by Retired Staff MikeHales Retired Staff
Message 2 of 5 (768 Views)

@Christopher

 

Many thanks for the post and feedback. The interest-free payments are an optional part of a new plan and unfortunately cannot be added to existing plans.

 

m

Product Owner AI & Automated Support
Vodafone New Zealand
Starter Poster
Posts: 7
Registered: ‎10-04-2009

Re: Interest Free payments and the way the system is configured to add this

by danyw Starter Poster
Message 3 of 5 (444 Views)

I was just thinking about this today. Are there any plans to offer the interest free phone purchase to current plan holders?

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Retired Staff
Posts: 3,178
Registered: ‎01-02-2013

Re: Interest Free payments and the way the system is configured to add this

by Retired Staff MikeHales Retired Staff
Message 4 of 5 (441 Views)

@danyw

 

No, you would need to re-sign onto one of the new plans in order to get interest-free on a new mobile.

 

Cheers

 

m

Product Owner AI & Automated Support
Vodafone New Zealand
Expert Contributor
Posts: 729
Registered: ‎21-05-2015

Re: Interest Free payments and the way the system is configured to add this

[ Edited ]
by Expert Contributor Expert Contributor
Message 5 of 5 (341 Views)

Very sad that it's done this way. I wanted to get the iphone XS Max and interest free payments so I called retention to see about getting it done while retaining my $10 discount and they said they can't and I would loose my discount. I guess it's a way you get people to upgrade to more expensive plans now I can't get that phone as it would muck my plan up I have a good plan I don't want to loose that discount. they said they don't give any discounts anymore just the free netflix for a year promo. It would be nice if this was done how spark do it... it can be added onto any existing plan they don't have to touch the plan.

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