07-10-2018 12:12 PM - edited 07-10-2018 12:14 PM
Currenly to add a interest free payment you pretty much have to re do the entire plan like for me I get a $10 discount every month and if I try and get a phone on interest free payments online I loose that discount the only way to do it without lossing it is via Retention. is there plans to make adding the interest free payments not affect plan and addons?
21-10-2018 09:14 PM
Many thanks for the post and feedback. The interest-free payments are an optional part of a new plan and unfortunately cannot be added to existing plans.
27-01-2019 08:40 PM
I was just thinking about this today. Are there any plans to offer the interest free phone purchase to current plan holders?
27-01-2019 09:14 PM
No, you would need to re-sign onto one of the new plans in order to get interest-free on a new mobile.
19-02-2019 04:35 PM - edited 19-02-2019 04:39 PM
Very sad that it's done this way. I wanted to get the iphone XS Max and interest free payments so I called retention to see about getting it done while retaining my $10 discount and they said they can't and I would loose my discount. I guess it's a way you get people to upgrade to more expensive plans now I can't get that phone as it would muck my plan up I have a good plan I don't want to loose that discount. they said they don't give any discounts anymore just the free netflix for a year promo. It would be nice if this was done how spark do it... it can be added onto any existing plan they don't have to touch the plan.
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