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I am still receiving bills from Vodafone, after my company changed my mobile provider.

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Starter Poster
Posts: 2
Registered: ‎10-10-2019

I am still receiving bills from Vodafone, after my company changed my mobile provider.

by LukeGavinThomas Starter Poster
Message 1 of 3 (203 Views)

Hi Team, 

 

I have the same mobile number, although now with a different mobile provider/company. I recieved a monthly bill from Vodafone, have tried to pay the balance online using the account number etc... I can no longer see a break down (pie graph) of my mobile usage on the Vodafone website (most likely because of changing mobile provider). 

 

- I can not pay the outstanding balance as the system is not processing my payment. 

- I can no access my account information, usage details or "Pie Graphs".

- I have not had a confirmation email from Vodafone confirming that my account has closed (as i now have a new provider)  

Retired Staff
Posts: 21,085
Registered: ‎06-08-2008

Re: I am still receiving bills from Vodafone, after my company changed my mobile provider.

[ Edited ]
by johnr Retired Staff
Message 2 of 3 (200 Views)

@LukeGavinThomas  Must be a final invoice so you need to call to pay it

 

0800 800 021

Ex VodafoneNZ staff member 17+ years and if you want real help from real people check out www.geekzone.co.nz
Starter Poster
Posts: 2
Registered: ‎10-10-2019

Re: I am still receiving bills from Vodafone, after my company changed my mobile provider.

by LukeGavinThomas Starter Poster
Message 3 of 3 (195 Views)

Thanks mate! 

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