05-07-2019 08:19 PM
I would like a VF team member top get back to me.
I sent an email to your customer service team on the 1st July and apart from an automatic reply have had no response.
This is in relation to a issue that has not been resolved yet asnd a follow up.
Without going in to details here I was with VF for 20 years left for a couple of years and have now come back.
I am seriously regreting it as the CS that i am experiencing is atrosious.
Just having a copnversation with someone in CS is like pulling teeth.
05-07-2019 09:27 PM - edited 05-07-2019 09:28 PM
@BernardLee Maybe you should add you have also posted this onto Geekzone and have now emailed Jason Paris direct
05-07-2019 09:56 PM
You are 100% correct here and i make no apologies.
Previous to this I was with VF for 20+ years and can honestly say the CS was superb.
I went over to Spark for 2 years and came back because I liked the look of VF TV.
But honestly the effort it takes to resolve anything and even to have a coversation with someone is beyhond belief.
I am not going in to detail here as one it would take to long and i can not see the point.
So hopefuly making all this noise now will get me listened to or I might as well go back to Spark.
To be honest if I have to make this amount of fuss just to get a response then its pretty appaling anyway !
12-07-2019 10:54 AM
The matter has now been resolved after going to the VF store in Rangiora and handing the incident over to a Regan Tiley who I believe is a MVP. (not sure what a MVP is)
He took my issue and run with it offering me fantastic communication by email and resolving it in a couple of days.
I want to do a big shout to Regan for his amazing service and at the same time say that the call centre team that I dealt with was appalling with either no response to emails or a response that took days and trying to communicate by phone was hopeless with waits of up to an hour and then getting cut off.
Thank you again Regan for your great service and follow through. Issue resolved .
Message posted on Geekzone and VF forum
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