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Cannot "add a service" to my vodafone

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New Poster
Posts: 1
Registered: ‎12-03-2020

Cannot "add a service" to my vodafone

by niketia1 New Poster
Message 1 of 2 (188 Views)

I was on a on account plan and switched to prepay, after switching ive been trying to add my number into my vodafone so i can view my plan and prepay rewards etc so i added my number and nothing happened, 

i couldn't view anything so i tried adding my number again and it ended up saying "this number is already on your account". it didnt work so I tried again using mobile data instead of wifi. Same result.

I then tried it via the website and it was the same

I have talked to at least 4 people now over the last 2 months and nobody has helped me

No amount of "resetting" my account has changed anything. 
if it won't work on the website either, it is not an app issue.

Some where, some how, the servers are letting the customer service people access my info and say it looks normal to them, but its not working for me!

 

Honestly getting pretty sick of it now..

Cant check balances unless I call the 777 number 

can someone please help me?!

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Vodafone Ninja
Posts: 454
Registered: ‎21-07-2015

Re: Cannot "add a service" to my vodafone

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 2 (162 Views)

 Hi @niketia1 

 

Sorry for the hassles you've had here. If you haven't managed to get this sorted, can you please email onlinecare@vodafone.com with the link to this post along with the email address you sign in with and your mobile number

 

Once we have these details we'll able to get this sorted for you.

 

Thanks

^Hamish

 

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