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Cannot login to My Vodafone and 2 1/2 hours on hold later still nothing

New Poster
Posts: 1
Registered: ‎19-02-2019

Cannot login to My Vodafone and 2 1/2 hours on hold later still nothing

by DebGiles New Poster
Message 1 of 2 (321 Views)

Why oh why did I ever agree to change anything about my vodafone account.  After adding on Sky TV I was talked into changing to the new billing service over a month later I cannot access my old account My Vodafone login or the new Account and have spent 2 1/2 hours on hold so far being shuffled from department to department as no one knows how to access the new accounts.

Does anyone at Vodafone actually know how to do anything.  Why implement a new account system when the staff have no idea how to use it.  the savings of $30 a month is not worth all this grief.


Vodafone Ninja
Posts: 447
Registered: ‎21-07-2015

Re: Cannot login to My Vodafone and 2 1/2 hours on hold later still nothing

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 2 (281 Views)

Hi @DebGiles 

 

Our apologies for the experience you've had. Have you managed to get this sorted?  If not, can you please open the My Vodafone App, shake the phone and use the feedback dialogue to let our App team know so they're able to take a look and get back to you directly.

 

Thanks

^Hamish

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