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Cannot add existing service to Vodafone app

Starter Poster
Posts: 2
Registered: ‎09-03-2019

Cannot add existing service to Vodafone app

by Allistar Starter Poster
Message 1 of 3 (99 Views)
I am trying to add my son's prepay number to my Vodafone app. When I do he gets sent a code which I enter into the app but then it says "service already added". It's not added, I cannot see it anywhere. This b happens from both the app and the website. How do I get to see his prepay amount on my app?
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Vodafone Ninja
Posts: 439
Registered: ‎21-07-2015

Re: Cannot add existing service to Vodafone app

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 3 (63 Views)

Hey @Allistar 

 

 

Have you managed to get this sorted? If not, can you please email onlinecare@vodafone.com with the sujbect: Attention Hamish and let us know your sons mobile number and we'll take a look into this for you.

 

Cheers

^Hamish

 

Starter Poster
Posts: 2
Registered: ‎09-03-2019

Re: Cannot add existing service to Vodafone app

by Allistar Starter Poster
Message 3 of 3 (24 Views)

I sent an email as requested on the 14th, it's now the 18th and I haven't heard anything back.

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