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Cannot 'add a service' - ie: another mobile number - to My Vodafone on PC browser

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Registered: ‎27-05-2019

Cannot 'add a service' - ie: another mobile number - to My Vodafone on PC browser

by LanceHill New Poster
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Hi there

 

Am trying to add my daughters mobole phone number to the family My Vodafone account so we can make sure it gets topped up regularly

 

I click on Add A Service, put her number in, get sent a verification code and click to add the service and the website tells me  the service has already been added.

 

I have also tried logging on to the My Vodafone App on my phone and adding it.  This app ALSO says that the account has already been added to my profile

 

The number I am adding does not show up on the page where all the other family mobile numbers are listed.  

 

Why not?

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