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Can't switch to Vodafone Mates

Starter Poster
Posts: 2
Registered: ‎12-08-2018

Can't switch to Vodafone Mates

by LunaXiel Starter Poster
Message 1 of 3 (607 Views)

Whenever I try to switch to Vodafone Mates, it asks for my date of birth, but it comes up with the error message: "Oops, something went wrong. Your date of birth couldn't be set. Please try again." I also already have my birthday set on my profile but the error still occurs.

Retired Staff
Posts: 3,178
Registered: ‎02-02-2013

Re: Can't switch to Vodafone Mates

by Retired Staff MikeHales Retired Staff
Message 2 of 3 (588 Views)

@LunaXiel

Thanks for your post, where are you trying to switch?

Cheers

m

Product Owner AI & Automated Support
Vodafone New Zealand
Starter Poster
Posts: 2
Registered: ‎12-08-2018

Re: Can't switch to Vodafone Mates

by LunaXiel Starter Poster
Message 3 of 3 (582 Views)

I tried to switch on both on MyVodafone website and also the Vodafone app, but both came up with the same error message.

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