10-07-2018 11:46 AM
I'm facing an issue with the new app - it won't let me pay my bill.
I just recieved a text + email that my on account mobile plan bill is ready - so I've logged into the app and there's no option to pay it.
I checked help and it suggests either the bill should show at the bottom of the screen, or I should be able to tap on the account (the circle where it says "Mr Simon") and an option to pay will show at the bottom of the screen. This just doesn't work at all (and I'm in mobile app development so I dont think it's user error).
- iPhone 8 on the latest version of iOS.
I'm actually wondering if it's something to do with my account. In the previous app my mobile plan always displayed twice for some reason.
If I go into personalise in this new app, it again shows the same number twice.
Any help would be much appreciated.
13-07-2018 03:23 PM
It would be great if someone could look into this.
It's a bit frustrating not being able to pay my bill via the new app when I could do it perfectly in the last version of the app.
13-07-2018 03:28 PM
13-07-2018 03:47 PM
14-07-2018 08:51 AM
Hi i am having the exact problem as ghostextechnica except using samsung s6
If you private message me your Name, Mobile number and Four digit account PIN, I will take a look.
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