Reply

Can't add connection to My Vodafone

Highlighted
Starter Poster
Posts: 4
Registered: ‎07-09-2018
Accepted Solution

Can't add connection to My Vodafone

[ Edited ]
by Dusty2000 Starter Poster
Message 1 of 4 (1,510 Views)

I need to update my logon to be my email address however I can't do that because I used my email address for my old broadband internet connection.

And I can't add the internet connection to My Vodafone (app or website) because it doesn't give me option under Profile. 

 

I'm on Prepay and naked Fibre.

 

I also can't create a logon for the naked Fibre because I don't have a phone number!

 

Please advise how I fix the above issues!  I'm going round in circles.

 

Thanks

Highlighted
Starter Poster
Posts: 4
Registered: ‎07-09-2018

Re: Can't add connection to My Vodafone

by Dusty2000 Starter Poster
Message 2 of 4 (1,456 Views)

Where are the Vodafone Ninjas that are supposed to answer these queries?  Please don't make me spend 40 minutes to call you!

Highlighted
Starter Poster
Posts: 4
Registered: ‎07-09-2018

Re: Can't add connection to My Vodafone

by Dusty2000 Starter Poster
Message 3 of 4 (1,435 Views)

Just an update Vodafone Ninjas, I have managed to log in to My Vodafone for my fibre and changed the email address to another one I use but I still can't use my main email address in the iOS My Vodafone app or add the fibre connection to it.

Highlighted
Starter Poster
Posts: 4
Registered: ‎07-09-2018

Re: Can't add connection to My Vodafone

by Dusty2000 Starter Poster
Message 4 of 4 (1,411 Views)

Thanks for nothing Ninjas.  I did a live chat and was solved right away.  What's the point in sending customers from your help page to this Community just to get ignored?  No good service.

Stats
  • 3 Replies
  • 1y ago
  • 1,511 Views
  • 0 Kudos
  • 1 Contributor
404 - Page Not Found

404 - Page Not Found

Page Not Found - 404 error

We're sorry. The page you're looking for can't be found.

It has either been removed, had its name changed, or is temporarily unavailable.Please try the following:

Network Status

Mobile ›
Excellent Very Good Good Fair Low No Connection
Landline & Broadband ›
Excellent Very Good Good Fair Low No Connection
main_icn_Play_arrow main_icn_Chevron_down main_icn_Chevron_right main_icn_Chevron_left main_icn_Chevron_up

Internet Explorer Not Supported

Please note that we do not support Internet Explorer. For optimal browsing we recommend Chrome, Safari, or Firefox.