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CUSTOMER NUMBER

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Frequent Poster
Posts: 27
Registered: ‎05-07-2017

CUSTOMER NUMBER

by Frequent Poster JudithBell Frequent Poster
Message 1 of 8 (459 Views)

 have changed my plan and have been given a new customer number.How can I change the customer number in customer zone so I can access ir?

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Regular Poster
Posts: 18
Registered: ‎15-04-2019

Re: CUSTOMER NUMBER

by Regular Poster michaelhales Regular Poster
Message 2 of 8 (432 Views)

What kind of broadband plan do you have? Access type?

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Frequent Poster
Posts: 27
Registered: ‎05-07-2017

Re: CUSTOMER NUMBER

by Frequent Poster JudithBell Frequent Poster
Message 3 of 8 (416 Views)

I have just changed to a Smart Connect Plan and they changed my customer number!

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Business Ninja Adept
Posts: 2,120
Registered: ‎30-09-2014

Re: CUSTOMER NUMBER

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 4 of 8 (411 Views)

https://www.vodafone.co.nz/#sign-in

 

With your account migrated to the different CRM, and your new customer number, you will need to use "My Vodafone" tab to manage your account online, not CustomerZone anymore.

 

https://www.vodafone.co.nz/#sign-in

 

Choose the tab "MyVodafone"

 

If you have an existing registration, (EG for a Vodafone Mobile, if you have one) you can add the connection into your existing account by clicking the "Add a service" button at the bottom of My Vodafone.

 

Otherwise, click on the "Register" button at the bottom of the page to create a new registration for your new account / customer number.

 

Cheers

 

Best Regards,
Sebastian

NOC Engineer | Vodafone NZ
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Expert Contributor
Posts: 867
Registered: ‎21-05-2015

Re: CUSTOMER NUMBER

by Expert Contributor Expert Contributor
Message 5 of 8 (406 Views)

Is the plan going forward to have everyone sign in under "my vodafone" 

including people that currently sign in as "internet and landline "?

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Business Ninja Adept
Posts: 2,120
Registered: ‎30-09-2014

Re: CUSTOMER NUMBER

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 6 of 8 (404 Views)

Yes, eventually.

NOC Engineer | Vodafone NZ
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Expert Contributor
Posts: 867
Registered: ‎21-05-2015

Re: CUSTOMER NUMBER

[ Edited ]
by Expert Contributor Expert Contributor
Message 7 of 8 (397 Views)

Anybody that changes their broadband plan now gets merged over to the new system or are customerzone accounts being merged first?

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Business Ninja Adept
Posts: 2,120
Registered: ‎30-09-2014

Re: CUSTOMER NUMBER

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 8 of 8 (388 Views)

There's (currently) a certain set of criteria / scenarios where / when accounts will begin to be migrated.

 

Most significant (but not all changes) to the account begin the migration process.

NOC Engineer | Vodafone NZ
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