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COMPLAINTS

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Registered: ‎21-10-2019

COMPLAINTS

by Shareen Starter Poster
Message 1 of 1 (337 Views)

ALWAYS TOTALLY DISAPPOINTING !!!!


On Fri, Oct 18, 2019 at 2:04 PM 


FORMAL WRITTEN COMPLAINT
MANAGEMENT

NOTE: PLEASE DO NOT CALL ME, EMAIL BACK RESPONSE

Extremely upsetting

I had discussed with some staff Rishi/MANY MANY times I wanted to set up easiest payment method.

Today I received a phone call from DEBT Collections!!!

You know how disappointed I am, when I received NO NOTIFICATIONS, no one - not even Rishi informed me that my account was going to these people straightafter discussing this with you.

I work long hours, when calling there is long wait. I simply have no time to wait, that is why I wanted to discuss my payment plan with you immediately via email.  Rishi simply did not forward my email onto Collections.  REFUSED TO DO SO each time when asked.  It was NOT my fault!

NO ONE responded, took days for you people to respond.
And now you do this.

I NEVER SAID I WON'T PAY ???
You have ruined my CREDIT RATING - WHY????

Totally upsetting

Shareen

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