My Vodafone

[oleg]

Hi Vodafone, I was told by the support I was moved to a new Vodafone billing system and thats why my billing period is moved early, but it is possible to fixed it back as it was. I was transfered to a billing team and waiting time was 30-40 mins which of couse nobody have. Can someone call me and resolve the issue please? Kind regards

[Christopher]

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@oleg wrote:

Hi Vodafone, I was told by the support I was moved to a new Vodafone billing system and thats why my billing period is moved early, but it is possible to fixed it back as it was. I was transfered to a billing team and waiting time was 30-40 mins which of couse nobody have. Can someone call me and resolve the issue please? Kind regards

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Oh your one of the customers merged onto the new platform.

Apart from the issue you describe have you noticed any changes or new features?

Did you recieve a Text from Vodafone advising you that you had been moved over?

Tell me about the issue you are having has your billing (DOM) changed?

[oleg]

1/ No new changes or features, except new broaband plan on which agreed in February this year.

2/ No text from Vodafone.

3/ I would like to move back to my billing period.

[oleg]

Hello, who is there? any help?

[Christopher]

Your best bet would be too call Vodafone as the staff don’t come on here very often the staff that do come on here come in their spare time voluntary.

[oleg]

waiting time to bill team is 30-40mins last time I called