31-05-2018 01:22 PM
Having been on the receiving end of an extremely abusive female member of staff at the Sales Office New Zealand I'm left feeling absolutely disgusted that a person in a prominent company can talk to me in such a degrading way in conjunction with threatening me and to top it all refusing to carry out my request and telling me to go to a Vodafone shop instead that is 50 KMS away to perform a task that HER office have to do. To make matters worse I have nowhere to take my complaint within Vodafone and am left with external agents such as TVNZ or CAB . How can a young member of staff act in such a disgustingly abusive way to a senior citizen of NZ and get away with it ?
31-05-2018 02:48 PM
Hi @GirlFriday, I'm really sorry to hear you've had such a bad experience. Please click on my name and send me a private message with your customer number, full name and contact info, along with a desciption of what happened. I will be happy to have this followed up.
08-06-2018 08:03 AM
11-06-2018 05:12 PM
I'm really very sorry about the delay @GirlFriday, that is entirely my fault for not being able to pick up on this sooner, but I am having this looked at now and will be in touch soon!
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