Modems & Wi-Fi

[masrm]

I've been using Wifi for about a year with no problems.  I now want to use ethernet but whenever I connect the cable to a device (i've used multiple devices ie laptop, apple tv, smart tv)  it just keeps saying no internet connection.  I've only got a macbook and i've tried using dhcp and manually giving it an IP, both without success.

Wifi devices have a 192 ip address but when I plug in a device the dhcp gives it a 169 address.

When I plug in a device the green light start flashing on the modem and I can see its being recognised within the admin portal.

I dont know what else to try, and am wondering if its a fault with the modem?

Regards

Mike

[sebastianbd]

Have you tried giving the modem a factory reset ?

[masrm]

No I havnt.  I'll try in the next day or two and let you know how I get on.

Thanks

Mike

[DougCoutts]

I have the same problem, but we've been using the ehternet fucntion for a couple of years.  It stopped suddenly yesterday - although wifi and voip still work.

The Manila-based tech guy couldn't explain it and is sending a new modem.

[fernandesL]

Hi Sebastian,

i have a same problem. Ethernet connection "unidentified network"

if i do factory reset, does it make changes for current setting?  i mean i worry after i do factory reset it makes all connection will not working including wifi. i have tried all ports but without success

thanks.

[sebastianbd]

Have you tried a factory reset ? Have you tried different Ethernet cables ? Have you tried attaching different devices into the LAN interface or just the one (what If the issue is actually with the device you’re attaching) ? Have you tried using different LAN ports on the modem or just the one?

All different things to try . And failing that, sounds like something’s died in modem (you did mention you’ve had it a couple years, so it’s entirely possible)

[masrm]

I havnt tried a factory reset.  I'll try it tonight.  I've tried different cables, different devices and all the LAN ports.  All without success.

[masrm]

Hi Sebastion

I've now tried a factory reset on my modem and unfortunately it hasnt fixed the problem.  Any of the 4 Lan ports do not work still, using different devices and different cables.

Any other suggestions?

Thanks

[sebastianbd]

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@masrmwrote:

Hi Sebastion

I've now tried a factory reset on my modem and unfortunately it hasnt fixed the problem.  Any of the 4 Lan ports do not work still, using different devices and different cables.

Any other suggestions?

Thanks

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Replace modem

[masrm]

Ok, how do I go about getting a new vodafone modem?