Reply

Wifi Connection Issue VDSL

Highlighted
Starter Poster
Posts: 2
Registered: ‎11-05-2020

Wifi Connection Issue VDSL

[ Edited ]
by AlexCC Starter Poster
Message 1 of 4 (129 Views)

Past few weeks our household has been experiencing constant internet dropouts every couple of minutes. 

I am still able to search the web, load videos on youtube but unable to do online video calls or online gaming. 

 

Tried restarting router, calling Vodafone ninjas, disconnecting all 11 devices and still no change. House changed from ADSL to VDSL around 3 months ago so the router is brand new. 

Can't even test the internet speed via google speed test either most times. 

 

Screenshot link of the event log, any help/tips would be appreciated 

https://prnt.sc/seet7w

Highlighted
Senior Contributor
Posts: 310
Registered: ‎15-09-2016

Re: Wifi Connection Issue VDSL

by Senior Contributor MrMorm Senior Contributor
Message 2 of 4 (126 Views)

that event log doesn't mean anything.

Does the problem occur on wired connections too or just wifi?

If its just wifi, then wifi is your problem, not the VDSL

Is your internet light on the modem turning off when the problem occurs? If so thats a fault with the line for Chorus to look at.

Highlighted
Starter Poster
Posts: 2
Registered: ‎11-05-2020

Re: Wifi Connection Issue VDSL

by AlexCC Starter Poster
Message 3 of 4 (123 Views)

We currently have no wired connections so the problem is only on wifi. 

The modem light is staying green the whole time as well. 

Google speed test is currently working as of now but it fluctuates between 2 and 15 Mbps

The internet dropouts usually happen at night time around 8-10pm.

If my wifi is just the problem, is there anything I can do? Would changing channels or using just 2.4GHz instead of 5 help? Sorry, not really experienced when it comes to wifi in general

 

Highlighted
Senior Contributor
Posts: 310
Registered: ‎15-09-2016

Re: Wifi Connection Issue VDSL

by Senior Contributor MrMorm Senior Contributor
Message 4 of 4 (119 Views)

ITs sounds like the wifi is the issue, not the internet . Almost always it is due to poor wifi location and interference.

Check this out to help fix it

https://news.vodafone.co.nz/make-the-most-of-your-broadband-during-covid19-lockdown

 

 

Stats
  • 3 Replies
  • 12w ago
  • 130 Views
  • 0 Kudos
  • 2 Contributors