28-11-2019 06:43 PM - edited 28-11-2019 06:46 PM
we got the Vodafone Ultra Hub Firmware version: 17.1.7988-2461029-CRF897-RC2-4-9
We have two different WIFI extenders. Both show the same trouble:
We connect the WIFI extenders to either the 5G or 2.4G signal of our Ultra Hub. Both work fine. We connect phones/iPads to the extenders, they work fine, receive internet data via the extenders. (SSID checked!)
Both wifi extenders disconnect after a while. You can still connect to the WIFI extenders, but no data is flowing anymore. No servers can be reached. Reboot of the extenders does not help. You have to get back into the setup and confirm the WIFI password of the UltraHub again to get the extenders connected to the Ultra Hub again.
Both extenders are different brands. Both extenders have the latest firmware installed.
I have activated logging on the Ultra Hub, but can't find any useful reason why they disconnect. (I'm in IT/Networking, so did a lot of troubleshooting already, including updating firmware of the extenders, etc.)
Why is the Ultra Hub kicking them out? Why to you have to re-authenticate them all the time? I know you sell your own extenders. But shouldn't those WIFI standard extenders work too?
28-11-2019 07:08 PM - edited 28-11-2019 07:09 PM
@Breitj Have you tested the Wi-Fi extenders over Ethernet to see if the same issue happens?
As Vodafone did not supply the extenders you are on your own here!
28-11-2019 07:15 PM
Thanks John. I'll give that a go. Haven't done so yet.
What I have been able to re-produce is:
1) I connect one iPhone to one of the extenders. I start a speed test. Runs fine. I start another speed test runs fine.
2) I connect a second device (iPad) to the same extender in 1). Run a speed test. Fine. Run another, fine.
3) I start the speed tests on both devices. That's when the Ultra Hub kicks the extender out (assumption).
So when I connect my chromecast and another device to one extender, this extender at some point will lose the connection to the ultrahub until I re-authenticate it.
28-11-2019 07:50 PM
28-11-2019 08:29 PM
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