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Vodafone Ultra Hub Plus - various bugs and unable to update firmware

Starter Poster
Posts: 4
Registered: ‎24-12-2018

Vodafone Ultra Hub Plus - various bugs and unable to update firmware

by Fontalamh Starter Poster
Message 1 of 4 (298 Views)

I accidentally listed in the wrong forum but I'm here now.

 

  • My Ultra Hub Plus fails to show any connected devices on the Overview tab.
  • I cannot set an alternative local dns IP.
  • Firmware upgrades fail - over wifi, over ethernet, from multiple devices with multiple firmwares.
  • Factory reset helps with the Overview briefly...
  • I understand some firmwares don't factory reset properly.

 

I have 2 questions.

  1. Is there any point trying to get this working at home with a simple network of a couple of computers and a few wifi devices?
  2. How do I get this working?

 

Posted from Generic Android 2.0 Tablet
Community Manager
Posts: 3,142
Registered: ‎02-02-2013

Re: Vodafone Ultra Hub Plus - various bugs and unable to update firmware

by Community Manager Community Manager
Message 2 of 4 (261 Views)

@Fontalamh

 

Thanks for your post.

Why are you changing firmware and where are you getting the firmware?

What are the devices that are not showing in Overview?
Cheers

m

Product Owner AI & Automated Support
Vodafone New Zealand
Starter Poster
Posts: 4
Registered: ‎24-12-2018

Re: Vodafone Ultra Hub Plus - various bugs and unable to update firmware

by Fontalamh Starter Poster
Message 3 of 4 (258 Views)
Hi,
No devices are showing in overview.
Why am I looking to change firmware? Because I can't set a replacement dns, nothing is showing up in overview* and a factory reset hasn't helped and I'm hopeful that that isn't just how things are. And why not?

I normally start troubleshooting at is it reproducible, does it still happen when I've switched off and on and is everything up to date? Then if its still a problem, let's start fresh. Then I seek assistance. That's where I am.

I'm getting the firmwares from Vodafone.co.nz Are you saying I should look elsewhere?

Thanks
Fon

*I curtailed the list of what's wrong.
Posted from Generic Android 2.0
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Starter Poster
Posts: 4
Registered: ‎24-12-2018

Re: Vodafone Ultra Hub Plus - various bugs and unable to update firmware

by Fontalamh Starter Poster
Message 4 of 4 (248 Views)
I see now that the firmwares are probably for the non plus model so won't work, I thought as the steps were the same the firmware was the same :-/

So that's that avenue closed off meaning I've simply got a broken router.

So how do I get a functioning modem? Or do I cut my losses with the 'freebie'.

Fon

Posted from Generic Android 2.0
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