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Vodafone Hub Time out between 11.55pm to 12.10am

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Posts: 64
Registered: ‎09-04-2013

Vodafone Hub Time out between 11.55pm to 12.10am

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by Contributor jacky5878 Contributor
Message 1 of 6 (925 Views)

Hi Vodafone

 

don't know it is really strange, do you have a time out period between 11.55-12.10am on those new vodafone hub modem?

 

man, i struggled to get back on line last night. and i have to reset the modem as well

 

and after that the reset, i thought i have received the latest update and the login of the vodafone hub has changed back to the modem default again.

 

 

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Posts: 64
Registered: ‎09-04-2013

Re: Vodafone Hub Time out between 11.55pm to 12.10am

by Contributor jacky5878 Contributor
Message 2 of 6 (877 Views)

Hi there I have been again being kicked out by the network from 11.00 and last for 16 minutes

 

i have copy the log and attempt to paste it to here several times, but it continuously to be deleted...

 

what happen 3 days ago, at around the same time, my vodafone hub decided to turn red light on the internet lights, so decided to ring vodafone support and checked what is going on, but then both of us cannot found the solution..

 

the call centre has logged a call on a ticket INC000002376463. 

 

then the next morning, i have discovered everything is back to normal again went to dashboard and discover that the software of the modem has been changed.. so i have let the vodafone call centre know this has some how fixed itself up. but then later of the day, i still received the sms mentioned the tech team have been able to fix my fault... 

I hope this update didn't affected my network connection between 11pm.. this is the 2 night in a row on the same hours.

 

thanks

Jacky 

 

 

Contributor
Posts: 64
Registered: ‎09-04-2013

Re: Vodafone Hub Time out between 11.55pm to 12.10am

by Contributor jacky5878 Contributor
Message 3 of 6 (874 Views)

@jacky5878 wrote:

Hi Vodafone

 

don't know it is really strange, do you have a time out period between 11.55-12.10am on those new vodafone hub modem?

 

man, i struggled to get back on line last night. and i have to reset the modem as well

 

and after that the reset, i thought i have received the latest update and the login of the vodafone hub has changed back to the modem default again.

 

 


just regarding this update, does this mean to fixed the login password to go into the Vodafone Hub?

 

thank too

Jacky

Community Manager
Posts: 3,142
Registered: ‎02-02-2013

Re: Vodafone Hub Time out between 11.55pm to 12.10am

by Community Manager Community Manager
Message 4 of 6 (835 Views)

@jacky5878

Apologies for the delay in replying. I guessing that your UltraHub is fairly new, which would mean that yes your firmware got upgraded hence the disconnect and yes, should have fixed the password issue you mentioned.

Product Owner AI & Automated Support
Vodafone New Zealand
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Posts: 64
Registered: ‎09-04-2013

Re: Vodafone Hub Time out between 11.55pm to 12.10am

by Contributor jacky5878 Contributor
Message 5 of 6 (791 Views)
Hi Mike
As you have mention previously, hmm again the connection has been disconnect between 12.15am and now it is 12.58 25 December it is still doesn't come back up. I might just go to sleep now

Can you please advise what is the matter with my VDSL line? And what kind of update that the modem is require to stop everything on my activities .

Thanks
Jacky
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Posts: 64
Registered: ‎09-04-2013

Re: Vodafone Hub Time out between 11.55pm to 12.10am

by Contributor jacky5878 Contributor
Message 6 of 6 (790 Views)
Using the windows network diagnostics
It said the DNS server isn't responding
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