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Ultrahub password keeps resetting

Starter Poster
Posts: 6
Registered: ‎04-03-2018

Ultrahub password keeps resetting

by brentonc Starter Poster
Message 1 of 6 (1,194 Views)

I have been finding the Ultrahub resets my login password to the default on the router after about 24 hrs.

 

I change it, the system resets when it's applied and it works when I'm asked to login. I log out and can log in with the revised password but the next day it has reset to the default.

 

How can I stop it from doing this?

Staff
Posts: 134
Registered: ‎02-09-2015

Re: Ultrahub password keeps resetting

by Staff Bogemon Staff
Message 2 of 6 (1,173 Views)

hi

 

There should be a fix in place with the new firmware to be released.

 

Should not be too long latest by mid april.

 

regards

 

Dilhan

Device and CPE Engineer - Fixed Access
Vodafone.

"Please note that I am not a part of the social media team and help out on my own time where possible."
Starter Poster
Posts: 6
Registered: ‎04-03-2018

Re: Ultrahub password keeps resetting

by brentonc Starter Poster
Message 3 of 6 (949 Views)

Any update on the firmware fix for this password reset issue? I thought it might have been fixed as the password stayed in place for a couple of weeks but it's reset itself again (was working Wed 23rd May, then reset itself on Thu 24th May).

 

Cheers, Brenton

Starter Poster
Posts: 6
Registered: ‎29-09-2018

Re: Ultrahub password keeps resetting

by binoy Starter Poster
Message 4 of 6 (101 Views)

have this same problem July 2019

Starter Poster
Posts: 6
Registered: ‎29-09-2018

Re: Ultrahub password keeps resetting

by binoy Starter Poster
Message 5 of 6 (100 Views)

have this same problem July 2019. No ninja can fix

Retired Staff
Posts: 20,743
Registered: ‎06-08-2008

Re: Ultrahub password keeps resetting

by johnr Retired Staff
Message 6 of 6 (88 Views)

@binoy  Have you checked the Ultrahub has the latest firmware on it?

 

https://help.vodafone.co.nz/app/answers/detail/a_id/24400

Ex VodafoneNZ staff member 17+ years and if you want real help from real people check out www.geekzone.co.nz
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