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Ultrahub and password/login issues

Regular Poster
Posts: 18
Registered: ‎10-08-2019

Ultrahub and password/login issues

by Regular Poster Screaminchicken Regular Poster
Message 1 of 18 (129 Views)

unpacked and set up a new ultrahub whilst I while away the weeks to get fibre installed. All set up and WiFi connected byt when I try to log in to change the network name and password using the information on the Reminder Card the username and password are apparently incorrect, despite being EXACTLY the same details used to connect to the ultrahub.

 

Any useful suggestions/tips/hints?

 

Thanks 

Retired Staff
Posts: 20,743
Registered: ‎06-08-2008

Re: Ultrahub and password/login issues

by johnr Retired Staff
Message 2 of 18 (127 Views)

@Screaminchicken  Look on the bottom of the router

Ex VodafoneNZ staff member 17+ years and if you want real help from real people check out www.geekzone.co.nz
Regular Poster
Posts: 18
Registered: ‎10-08-2019

Re: Ultrahub and password/login issues

by Regular Poster Screaminchicken Regular Poster
Message 3 of 18 (120 Views)
Thanks John. Did that - exactly the same details that work to connect to the router by wifi but do not work to log in and change details
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Retired Staff
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Registered: ‎06-08-2008

Re: Ultrahub and password/login issues

by johnr Retired Staff
Message 4 of 18 (109 Views)
Have you tried another browser?

If that fails hard reset modem and try again
Ex VodafoneNZ staff member 17+ years and if you want real help from real people check out www.geekzone.co.nz
Posted from Samsung SM-G965F
Regular Poster
Posts: 18
Registered: ‎10-08-2019

Re: Ultrahub and password/login issues

by Regular Poster Screaminchicken Regular Poster
Message 5 of 18 (87 Views)

Tried Chrome and Explorer. Tried resetting. Tried a capital V and a small V in vodafone, tried with the 5GHz suffix and without and the POS still doesn't like the password.

 

On top of that, when I go back to my original Netgear router I cannot get any internet connection through to my recond hard wired router inthe other part of the house. I presume an IP address or something similar has been changed but I can get absolutely nop internet signal on the second router.

 

Not the first time Vodafone has mae my life hard work

Retired Staff
Posts: 20,743
Registered: ‎06-08-2008

Re: Ultrahub and password/login issues

by johnr Retired Staff
Message 6 of 18 (84 Views)
Try Firefox and user name is vodafone only lowercase v

Do you have a popup blocker active?
Ex VodafoneNZ staff member 17+ years and if you want real help from real people check out www.geekzone.co.nz
Posted from Samsung SM-G965F
Retired Staff
Posts: 20,743
Registered: ‎06-08-2008

Re: Ultrahub and password/login issues

by johnr Retired Staff
Message 7 of 18 (83 Views)
Do not try using the Wi-Fi password to login as well
Ex VodafoneNZ staff member 17+ years and if you want real help from real people check out www.geekzone.co.nz
Posted from Samsung SM-G965F
Regular Poster
Posts: 18
Registered: ‎10-08-2019

Re: Ultrahub and password/login issues

by Regular Poster Screaminchicken Regular Poster
Message 8 of 18 (79 Views)

No pop up blockers that I am aware of. Still doesn't work with Firefox. If not the Wifi password then what password do I use?

Regular Poster
Posts: 18
Registered: ‎10-08-2019

Re: Ultrahub and password/login issues

by Regular Poster Screaminchicken Regular Poster
Message 9 of 18 (78 Views)

Oh no!!! THere's a totally different password on the bottom of the modem!

Retired Staff
Posts: 20,743
Registered: ‎06-08-2008

Re: Ultrahub and password/login issues

by johnr Retired Staff
Message 10 of 18 (75 Views)

On the bottom of the modem is correct password to use when logging in you don't use the Wi-Fi password

Ex VodafoneNZ staff member 17+ years and if you want real help from real people check out www.geekzone.co.nz
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