Just letting you know that we will be updating the firmware over-the-air for our Ultrahub Plus and some of our B315 modems which are capable of over-the-air updates. The update will happen behind the scenes (between 12am-5am) and should not require any intervention. This routine maintenance update is required to keep your services running smoothly.
Manual firmware update is also available via our website here.
No changes will be made to any existing settings on your modem during the firmware update process.
What is a firmware update?
Firmware is a software that is embedded into a hardware device, in this case your modem. Firmware controls how devices behave. Firmware update often fixes bugs, contains new features, and protects you from security vulnerabilities.
Which modems are affected?
Ultrahub Plus (for our ADSL, VDSL, Fibre customers)
B315 (for our Rural Broadband & Home Wireless Broadband customers)
The Ultrahub Plus firmware update includes:
Improvements to the user interface (wording, links, display, correct information, resets)
User interface password reset on power cycle
Telephony improvements on ADSL / VDSL / mobile
Remote assistance on mobile connectivity
Security patches and improvements
Improvements to Wi-Fi auto channel selection
Improvements for poor quality ADSL lines
Fixed some issues with DHCP and Static IP addresses
Fixed issues with call waiting
Fixed functionality of SIM PIN
The B315 firmware update includes:
Minor fixes and updates
There are no user interface changes as part of this firmware
When are the updates happening?
We will begin rolling out updates in batches from May 27th 2019 and will continue until completed.