12-06-2019 05:23 PM
My parents - both in their 80's - got the new inrtegrated wifi/boradband/internet/Vodafone TV service installed on 28/5/19.
They are getting recurring issues with the internet, TV and phone dropping out. It is almost a daily event, and sometimes more than once a day.
They have ben following the advise on the help line - turn everything off, wait 30 seconds and then turn it back on again and wait for everything to reset. The problem with this 'solution' is that they need to know that it has dropped out to initiate this remedy.
The contact message also says, contact us if this happens regulary, but after a couple of cals to the contact centre (after a long time on hold - my current call is 29 minutes) the person that they talk to at the other end can't provide any information about why it is dropping out, why it is dropping out so regularly or what they can do about it.
Has anyone else had this problem?
22-07-2019 05:09 PM
Yes i have the same issue, have like 30 plus drop outs a day and wifi was the main issue loss on connection on mobile and also my wifi camera disconnecting.. they said was fauly modem, sent new one, still issue, said was cable, so reaplaced and still same, then said was my wifi extender, etc.. then they just stopped responding by email.. i get less frequent drop outs but on my modem 192.168.1.1 still shows heaps of errors and dropouts on wifi .. They say they dont see any drop outs at all on their end.. think they playing dumb.. as chorus would need to come out and check and if it was my fault they would charge me.. so over it.. just living with it now..
22-07-2019 06:48 PM
I'm also having the same issue, I'm taking a fairly detailed log of the outages.
I've had Downer come out and check the cable signal - all fine. I've also re-connected the original WiFi hub, still having the same issue.
Burying their heads in the sand, but hopefully if enough people come to them with the same issue they'll have to sort something out.
22-07-2019 06:50 PM
What area are u in ? do you use their vodafone hub ? do you have alot of wifi connections ? i have about 21+ but not all on at same time.. well not usually ..
22-07-2019 07:07 PM
No, we don't use their hub. We have a separate Mikrotik router for our wired network, and a couple of WiFi access points. The internal network remains operational at all times, just the internet which drops out.
We only have a small number of devices (wired or WiFi). The drop-outs also occur randomly, even throughout the night with very little traffic.
I have since re-connected the original Vodafone hub into the second modem port, but the internet drop outs still happen on that separate connection at the same time.
Looks like either the modems are poor quality, or there is something going on upstream at Vodafone.
22-07-2019 07:12 PM
I have sent them this snapshot and they like nothing is on their end.. what a load of crap.. look at the drops. lol
Interface Type Recvd. Bytes Pkts Errs Drops Trans. Bytes Pkts Errs Drops
Interface Recvd. Bytes Pkts Errs Drops Trans. Bytes Pkts Errs Drops Devices
22-07-2019 09:16 PM
I've just spent the last couple of hours with tech support. I've performed a factory reset on the cable modem. Another tech support person took me through performing a reset on the Ultra Hub, because he didn't appear to understand I wasn't using it.
I'll let you know if the cable modem reset has had any effect. I'm using a program called StarTrinity, which continuously pings an overseas server, and keeps a detailed log of when the outages are occurring. It may be worthwhile for you for troubleshooting if you aren't getting anywhere.
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