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Sure signal not working

Starter Poster
Posts: 2
Registered: ‎25-06-2018

Sure signal not working

by KellyAlexander Starter Poster
Message 1 of 5 (1,084 Views)

Hello, we have a sure signal v2. For some reason it has just stopped working. It only has the red power signal going on the device. Our signal has completely dropped out. I have tried resetting it multiple times since yesterday. Nothing. Help, my husband needs the signal for work.

Community Manager
Community Manager
Posts: 1,548
Registered: ‎01-03-2012

Re: Sure signal not working

by Community Manager Community Manager
Message 2 of 5 (1,064 Views)

Hi @KellyAlexander - if you have already reset the device, you might need to contact tech support so they can check your connection, sorry! Smiley Sad

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Posts: 495
Registered: ‎24-08-2008

Re: Sure signal not working

by Senior Contributor coffeebaron Senior Contributor
Message 3 of 5 (1,055 Views)
Power off / on your modem, then hold reset button in on SureSignal for 30s, release and leave it for a few hours or overnight.
Posted from Generic Android 2.0
Starter Poster
Posts: 2
Registered: ‎25-06-2018

Re: Sure signal not working

by KellyAlexander Starter Poster
Message 4 of 5 (1,044 Views)

Thank you, I have already reset everything. I'm at a loss as to what to do now?

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Posts: 8
Registered: ‎05-06-2013

Re: Sure signal not working

by rachw Starter Poster
Message 5 of 5 (263 Views)

I had a similar problem, sure signal working great for years then all of a sudden dropped out and only red line and a very faint flashing phone light. Replaced the power cord and it is back in business.

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