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Sure signal failing Authentication via security gateway

Starter Poster
Posts: 2
Registered: ‎11-06-2019

Sure signal failing Authentication via security gateway

[ Edited ]
by HowardGrazier Starter Poster
Message 1 of 3 (210 Views)

I have had a sure signal box working at home on a vodafone VDSL conection , I have switched to another company for my VDSL as spent over 6 months trying to get vodafone to sort issues with phone line to house.

 

I was assured the vodafone sure signal box only works with vodafone phones but doesnt need to be a vodafone internet connection.

 

Keep getting error authentication via security gateway has failed during setup , just spend another hour on hold to vodafone ( gave up ) 

 

any suggestions

Staff
Posts: 181
Registered: ‎25-11-2011

Re: Sure signal failing Authentication via security gateway

by Staff wsfinest Staff
Message 2 of 3 (204 Views)

Should work no issues. Who is the new provider. If you are using a other modem then a VF supplied 1 you might need to do some port forwarding

Starter Poster
Posts: 2
Registered: ‎11-06-2019

Re: Sure signal failing Authentication via security gateway

by HowardGrazier Starter Poster
Message 3 of 3 (202 Views)

provider is nzwireless, yes new modem can you explain in more detail what you mean in respect to port forwarding 

 

 

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